What works in video-based youth statutory caseworker supervision – caseworker and supervisor perspectives

This article concerns an approach to supervision for statutory youth casework. The model involves caseworkers recording a video of their meetings with their clients and sending it to an external supervisor. The supervisor selects video clips. They then hold an online meeting where they review the clips, and the supervisor gives feedback based on a standardized model. The caseworker then uses the feedback in their future practice and the cycle is repeated. 16 statutory youth caseworkers and 6 supervisors from three municipalities in Denmark participated in semi-structured interviews regarding their experiences with the video supervision and feedback model. The interviews focused on facilitating and inhibiting factors with regard to the use of the model. A thematic analysis was conducted. Communication regarding the law, giving clients space to find their voice, and paying heed to how each relationship was progressing were emphasized as central focus points. Advice had to be concrete and achievable and come from supervisors with statutory experience. Participants highlighted the significance of viewing practice directly via video footage. Film clips used for feedback needed to be short and well chosen. The technology, logistics and infrastructure, including management support, were important. Findings were used to develop the model.